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It's aggravating to me in that it is a pretty huge learning curve and a lot of the bells and whistles aren't automated yet. It's also having command line to server communication problems (my uneducated guess.) BUT ... that's to be expected in a limited preview. That's what people sign up for when we request and early invite. It isn't released to the public yet so I have to tell myself to hold my horses ... it IS cutting edge but we are some of the first to work out the kinks.
So, while it is a pain in the neck on a couple of levels... I honestly do see it being an email, conference (call and video chat), collaborative writing and dialog, file storage, file sharing and much much more HUGE asset. It has potential to change the game on photo sharing as well. It could definitely be an "email as we know it" killer.
But as for chat, you are asking the wrong person because I hate chat :).
I would like an invite, thanks. :)